83. Deputy Mark Wall asked the Minister for Social Protection to provide the number of requests for an oral hearing over the past four years; the number of oral hearings that have been held virtually, in-person and over the phone, in the past four years, in tabular form; and if he will make a statement on the matter. [50021/25]

Sentiment score: 0.06

I think we can all agree on the importance of oral hearings as part of the social welfare appeals process. To that end, I ask the Minister to set out the number of requests for oral hearings over the past four years, and the number of oral hearings held virtually, in person and over the phone.

Sentiment score: 0.38

I thank the Minister for the reply. My concern is that a reply to a parliamentary question from my colleague, Deputy Duncan Smith, stated that social welfare held 5,397 oral hearings in 2018 and the Minister has confirmed that the 2024 figure was down to 432. I am sure the Minister gets many requests for appeals. I know my office does. One of the mechanisms my office has used is the appeals process, in particular the oral hearing, because it gives the appellant the chance to meet somebody in person and face to face, to see the whites of their eyes and make sure every part of the evidence they can get out gets out. We seem to have gone back to a reliance on virtual interactions, which is a backward step. I ask the Minister to assure us oral hearings will continue and that where a request is made, even under those regulations, no obstacles to oral hearings are being put in place by the Department.

Sentiment score: 0.12

I have to disagree on the importance of oral hearings. Much as virtual contact is good and modern, I deal with many people who cannot come to terms with that new technology. I used to attend 30 to 40 oral hearings. I am sure other Members of the House used to attend them as well. I have hardly attended one in the past two years because of the lack of oral hearings being held. When you are sitting beside somebody and they are putting across their case, they have an independent person - it has to be an independent person who is not medical - and that person sees what the appellant has gone through. That is the importance of oral hearings. That is why we should allow oral hearings in every case where a request has gone in. Virtual is great but, unfortunately, for a large proportion of the people who come through my office, it is not good enough and they are not in a position to use the virtual part of MyWelfare. Oral hearings had and still have a huge part to play in the social welfare appeals process.

Sentiment score: 0.12